Artikel in Tagungsband INPROC-2008-43

Bibliograph.
Daten
Wetzstein, Branimir; Ma, Zhilei; Leymann, Frank: Towards Measuring Key Performance Indicators of Semantic Business Processes.
In: Abramowicz, Witold (Hrsg); Fensel, Dieter (Hrsg): Proceedings of 11th International Conference on Business Information Systems (BIS 2008), Innsbruck, Austria, 5-7 May 2008..
Universität Stuttgart, Fakultät Informatik, Elektrotechnik und Informationstechnik.
S. 227-238, englisch.
Berlin, Heidelberg: Springer-Verlag, Mai 2008.
Artikel in Tagungsband (Konferenz-Beitrag).
KörperschaftBusiness Information Systems
CR-Klassif.H.4 (Information Systems Applications)
Keywordssemantic business process management, sbpm, performance management, process performance metrics, key performance indicator, kpi
Kurzfassung

Business Activity Monitoring (BAM) enables continuous, real-time performance measurement of business processes based on key performance indicators (KPI). The performance information is employed by business users but prior support from IT engineers is required for setting up the BAM solution. Semantic Business Process Management (SBPM) tries to minimize the needed support from IT staff throughout the business process lifecycle. In this paper we introduce a framework for BAM as part of SBPM. We show how performance measurement related activities can be integrated into the semantic business process lifecycle. KPIs are modeled by business analysts exploiting semantic annotations of business processes. KPI models are automatically transformed to IT-level event-based models and used for real-time monitoring using reasoning technology.

Abteilung(en)Universität Stuttgart, Institut für Architektur von Anwendungssystemen
Eingabedatum3. Juni 2008
   Publ. Informatik