Article in Proceedings INPROC-2008-93

BibliographyUnger, Tobias; Mauchart, Stephanie; Leymann, Frank; Scheibler, Thorsten: Aggregation of Service Level Agreements in the Context of Business Processes.
In: Proceedings of the Twelfth IEEE Enterprise Distributed Object Conference (EDOC 2008), 15-19 September 2008, Munich, Bavaria, Germany.
University of Stuttgart, Faculty of Computer Science, Electrical Engineering, and Information Technology.
pp. 43-52, english.
IEEE Computer Society, September 2008.
ISBN: 978-0-7695-3373-5; DOI: 10.1109/EDOC.2008.29.
Article in Proceedings (Conference Paper).
CR-SchemaH.4.1 (Office Automation)
KeywordsService Level Agreements; Business Processes; BPEL; Aggregation
Abstract

One can observe that more and more companies are focusing on their core compenetency and are outsourcing parts or even complete business processes to service providers. Service Level Agreements (SLAs) are used as a contractual basis to define certain non-functional properties (e.g. response time) a service has to provide. To determine the SLA of a business process a priori, the SLAs of the invoked services need to be aggregated into a single SLA for the business process. This paper defines a method how a service provider can aggregate the SLAs of the individual services within a business process into a single SLA. This provides a service provider with the capability to annotate the service that the business process implements with an appropriate SLA. We propose a framework that helps in carrying out the SLA aggregation within business processes. The framework consists of two parts: (i) a formal model for SLAs and (ii) a concept to aggregate SLAs, where algorithms can be plugged in.

Full text and
other links
IEEE Xplore
Department(s)University of Stuttgart, Institute of Architecture of Application Systems
Entry dateOctober 1, 2008
   Publ. Computer Science