Article in Proceedings INPROC-2009-80

BibliographyWetzstein, Branimir; Leitner, Philipp; Rosenberg, Florian; Brandic, Ivona; Dustdar, Schahram; Leymann, Frank: Monitoring and Analyzing Influential Factors of Business Process Performance.
In: Proceedings of the 13th IEEE Enterprise Distributed Object Conference (EDOC 2009).
University of Stuttgart, Faculty of Computer Science, Electrical Engineering, and Information Technology.
IEEE, September 2009.
Article in Proceedings (Conference Paper).
CR-SchemaH.4.1 (Office Automation)

Business activity monitoring enables continuous observation of key performance indicators (KPIs). However, if things go wrong, a deeper analysis of process performance becomes necessary. Business analysts want to learn about the factors that influence the performance of business processes and most often contribute to the violation of KPI target values, and how they relate to each other. We provide a framework for performance monitoring and analysis of WS-BPEL processes, which consolidates process events and Quality of Service measurements. The framework uses machine learning techniques in order to construct tree structures, which represent the dependencies of a KPI on process and QoS metrics. These dependency trees allow business analysts to analyze how the process KPIs depend on lower-level process metrics and QoS characterisitics of the IT infrastructure. Deeper knowledge about the structure of dependencies can be gained by drill-down analysis of single factors of influence.
Department(s)University of Stuttgart, Institute of Architecture of Application Systems
Entry dateOctober 21, 2009
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