@book {BOOK-2000-01,
    author = {Frank Leymann and Dieter Roller},
    title = {{Production Workflow - Concepts and Techniques}},
    publisher = {PTR Prentice Hall},
    pages = {479},
    type = {Book},
    month = {January},
    year = {2000},
    language = {English},
    cr-category = {H.4.1 Office Automation,
                   K.1 The Computer Industry},
    department = {University of Stuttgart, Institute of Architecture of Application Systems, Architecture of Application Systems},
    abstract = {Implemented properly, workflow products enable companies to reengineer and
      streamline business processes. In Production Workflow: Concepts and Techniques,
      two of IBM's leading workflow experts demonstrate structures of production
      workflow systems and solutions that deliver maximum availability, reliability,
      and scalability. This start-to-finish, vendor-independent guide brings together
      best practices from these areas.},
    url = {http://www2.informatik.uni-stuttgart.de/cgi-bin/NCSTRL/NCSTRL_view.pl?id=BOOK-2000-01&engl=1}
 }